Voice Technology: Transforming Customer Interaction and Service

How many times have you had your hands full and asked Siri, Alexa, your Google Assistant, or another AI to take certain actions for you (or at least remind you to do them later)? Not only do they add hands-off convenience, but they also speed up certain processes like setting reminders and timers. Voice technology is constantly improving, and here’s …

What OpenAI SearchGPT Can Do for Your Business

Business owners worldwide depend on search engines to quickly get them the resources and answers they need. Google does a good job of delivering search results. Still, if you’ve got a complex or unusual query, this search engine behemoth sometimes drops the ball. If you want faster, more reliable results, you should try OpenAI’s new SearchGPT. Here’s what you need …

AI in Marketing: Personalization and Targeting Strategies

Artificial intelligence allows companies to craft personalized ads that target specific demographics. Incorporating AI in marketing with the right personalization and targeting strategies can drive results higher and faster than what you may assume possible.  What Exactly Is Personalized Marketing With AI? Nowadays, it’s common for people to get online and see an ad that targets their exact needs. That’s …

Artificial Intelligence in Customer Relationship Management

As technology advances, businesses implement numerous ways to communicate with customers for optimal satisfaction and convenience. According to Forbes, roughly 64% of companies believe AI is one of those ways to improve customer relationships. In comparison, 46% have already enabled CRM AI. Below, we’ll relay the role of artificial intelligence in customer relationship management.  Ingesting and Sorting Data While a …

How AI and Chatbots Are Changing Customer Service

Customer service can make or break your business’s reputation. Your customers expect quick, efficient, and helpful responses, and not always during regular business hours. This is where AI chatbots in customer service can reshape customer interactions and create lasting relationships. Chatbots and AI-powered customer service can’t replace human interactions entirely. However, when used intelligently, they can transform your company’s service …

Microsoft AI agents supercharge work research

Two new updates to Microsoft’s Copilot generative AI tool promise to increase your team’s productivity when it comes to doing research. The Researcher and Analyst tools tap into OpenAI’s most advanced models and introduce two powerful new agents to help your employees work smarter. Microsoft’s AI agents bring advanced reasoning to produce more accurate and insightful information and analysis. What’s …

Most Workers Overestimate Their AI Abilities

How much do your employees know about AI?If you think you have a team of experts on staff, you might want to look closer. A recent study from Pluralsight found that more than 75% of tech workers claim to know more about AI than they do. In an environment where AI expertise is becoming more important daily, knowing where your …